Our Promise
StitchPro USA stands behind every item we produce. If your order does not meet our quality standards, we will make it right — period. If your order arrives with a defect or error caused by us, we will reprint your order or issue a full refund. No questions asked.
What We Guarantee
Accurate Artwork
Your approved proof is exactly what gets produced. Any deviation from the approval is on us.
Premium Quality
We use only top-grade garments and threads. Every item is inspected before it ships.
On-Time Delivery
We ship on or before your agreed ship date. If we're late due to our error, we cover expedited shipping.
No Hidden Fees
The price you're quoted is the price you pay. No surprise setup or handling charges on qualifying orders.
How to Claim Your Guarantee
If you believe your order has a defect or error, contact us within 30 days of delivery. Email info@stitchprousa.com with your order number and photos of the issue — we'll respond within 1–2 business days.