Frequently Asked Questions (FAQ)
Find answers to the most common questions about our services.
General Questions
Our minimum order quantity is 12 pieces for most embroidery and screen-printing services.
Yes, we ship to most countries worldwide. Contact us for international shipping rates.
Absolutely! We provide a digital proof for every order before we begin production.
We accept AI, EPS, PDF, PNG, and JPG files. Vector formats (AI, EPS) are preferred for the best results.
Because all orders are custom-made, we cannot accept returns unless there is a defect in our workmanship. If there is an issue, contact us within 7 days of receipt.
Yes, rush production is available for an additional fee. Contact us to discuss your timeline.
Embroidery Questions
Digitizing is the process of converting your artwork into a format that embroidery machines can read. Our digitizers hand-code every design for the best quality.
Standard embroidery supports up to 15 thread colors. We can match most colors using our 5,000+ thread inventory.