Returns Policy
Your satisfaction is guaranteed. Here's how our returns process works.
Our Policy
StitchPro USA wants you to be completely satisfied with every order. If there is a manufacturing defect or we made an error on your order, we will reprint or refund at no charge.
Custom Embroidered Items
Because all items are custom-produced to your specifications, we are unable to accept returns or exchanges on correctly produced orders. Please review your digital proof carefully before approving production.
How to Request a Return
Contact us within 30 days of delivery:
- Email: info@stitchprousa.com
- Phone: 1-800-555-1234
Please include your order number and photos of the issue. We will respond within 1–2 business days.